I have to assume that our home qualifies in a category of frequent online shopper. It's so easy when you live in an apartment with a doorman, because you never have to play the "sorry we missed you" game with UPS or FedEx.

Tonight's task was to get a pair of shoes. I've bought from Zappos.com before and went there looking for my shoe tonight. Generally, it's a solid Web site, but I must have done something wrong on checkout. I saw the prices for expedited shipping but never actually saw the page where I was invited to upgrade to 2 oe 3 day service.

So I called. They answered the phone quickly. And when I asked to upgrade to the 3-day service they didn't stop there. They bumped me to overnight service just to be sure we have everything we need for Christmas. Surprise is always good.